Macrogen’s Privacy Policy

Effective Date: 24/01/2024

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Thank you for choosing Macrogen Europe BV ("we," "us," or "our"). This Privacy Policy aims to inform users ("you" or "users") about the collection, processing, and protection of your personal data when you access the website https://www.macrogen-europe.com ("Website") and engage with our services. This policy adheres to EU Regulation 2016/679 ("GDPR"), Legislative Decree 196/2003 ("Privacy Code"), and other applicable privacy regulations.

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Data Controller

The data controller is Macrogen Europe BV, located at Meibergdreef 57, 1105 BA, Amsterdam, The Netherlands. For privacy-related inquiries, contact us at privacy@macrogen-europe.com.

A. Personal details

B. Sample and data

C. Website cookies

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A. Personal Details

Purposes of Data Processing:

1. We process personal data to facilitate account creation, login, quotation requests, order management, and complaint resolution.
2. Personal data is processed for order fulfillment, service purchase, result accessibility, and to defend legal rights.
3. Administrative and accounting purposes, including customer solvency verification and fraud prevention.
4. Compliance with legal obligations, regulations, and authorities' orders.

‍Mandatory Data Provision:

1. Providing personal data is mandatory. Failure to provide data will prevent account creation and use of our services.

Data Recipients:

1. User data may be shared with companies, consultants, and freelance professionals for technical or organizational tasks, banks for payment processing, and other entities providing assistance and consultancy. Data may also be shared with authorized authorities.

Data Retention:

1. Data provided during website registration will be stored as long as the User is registered. Communication data will be stored for 12 months, and complaints data for 5 years.

‍User Rights:

1. Users can exercise their rights under GDPR by contacting us at privacy@macrogen-europe.com.

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B. Samples and Data

1. Data Security:

• Comprehensive security measures, including firewalls, intrusion prevention systems, antivirus filtering, electronic access control, and video surveillance, are in place to protect client data.

2. Data Confidentiality:

• Client projects are encoded, and samples are marked with barcodes. Scientists handle samples only by codes to maintain confidentiality.

3. Data Ownership:

• Macrogen Europe does not seek ownership of samples or data generated. Clients have full ownership, and there's no requirement to share intellectual property.

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C. Website Cookies

1. What is a Cookie:

       - Cookies are strings of text placed on the user's device, containing personal and non-personal data.

‍2. Cookies on the Website:

• Necessary technical cookies are used for basic functionalities. Their use does not require user consent.

3. How to Disable Cookies:

• Users can manage cookies through browser settings. However, disabling all cookies may impact website functionalities.

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Changes to Privacy Policy

This Privacy Policy can be amended at any time, with updates made visible on the Website. Users are encouraged to check for updates regularly. Significant changes may be communicated through alternative methods.

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